Effective Date: April 22, 2025

 

​

Thank you for shopping with FlawlessUs Diamond. We take pride in the quality and craftsmanship of our lab-grown diamond jewelry. Please read our Return and Refund Policy carefully before making a purchase.

 

​

1. General Policy

At FlawlessUs Diamond, each piece of jewelry undergoes multiple rigorous quality checks to ensure it meets our high standards and your expectations. Because every piece is crafted specially to your order, we are unable to accept returns or exchanges unless there is a confirmed manufacturing defect. We appreciate your understanding and are committed to delivering exceptional quality and satisfaction.

For any concerns or assistance, please reach out to our customer support at flawlessusinfo@gmail.com.

​

​

2. Manufacturing Defects

If you receive a product with a manufacturing defect, you must contact us within 7 days of delivery at flawlessusinfo@gmail.com with your order number, photos, and a description of the issue. If the defect is verified, we will offer a resolution, which may include:

• Free repair

• Replacement

• Partial refund (at our discretion)

All return shipping for defective items must be pre-approved and coordinated through our team.

​

​

3. Repair Policy

We provide the following repair services:

• Free repairs within 1 year of delivery only for quality-related issues (e.g. manufacturing defects).

For any repairs beyond the first year, customers may request paid repair services. Upon receiving a repair request, we will evaluate the item and provide a custom quote for the service, including estimated timeline and cost.

To initiate a repair request, please contact flawlessusinfo@gmail.com with clear photos and a description of the issue.

​

​

4. Exclusions

We do not accept returns or offer refunds in the following cases:

• Change of mind or personal preference

• Incorrect size selection

• Damage caused by improper use, accidents, or unauthorized modifications

• Customized or engraved items

​

​

5. Shipping Responsibility

In the event of an approved return due to a confirmed manufacturing defect, FlawlessUs Diamond will cover the return shipping cost. For all other situations requiring shipping (such as repairs due to customer-related damages or modifications), customers will be responsible for shipping charges. Please ensure secure packaging, as FlawlessUs Diamond cannot be held responsible for packages lost or damaged during return shipping.

​

​

6. Contact Us

For questions regarding this Return and Refund Policy, please contact: Email: flawlessusinfo@gmail.com

We are committed to providing high-quality service and support for every piece you purchase.