Effective Date: April 22, 2025

 

 

At FlawlessUs Diamond, we are committed to delivering your jewelry safely, efficiently, and with care. Please read the following shipping policy to understand how and when your order will be processed and delivered.

​

​

1. Processing Time

All of our pieces are made to order. Please allow up to 10 business days for order processing before shipment. This includes time for quality checks, packaging, and preparing your item for delivery.

Once your order is ready, you will receive a shipping confirmation email with tracking information.

​

​

2. Shipping Time

Delivery typically takes between 7 to 14 business days after dispatch, depending on your location and selected shipping method. Please note that actual delivery times may vary due to carrier delays, customs processing, or other unforeseen circumstances.

​

​

3. Shipping Methods

We partner with reputable carriers such as USPS, UPS, FedEx, and DHL to ensure reliable service. The specific carrier may vary depending on your delivery location and shipping speed.

​

​

4. Shipping Fees

We offer free standard shipping within the United States. For orders outside the U.S. Please contact us via email falwlessusinfo@gmail.com to discuss available shipping options and rates.

​

​

5. Lost or Delayed Packages

While we strive to ensure your order arrives promptly and safely, occasionally delays may occur due to carrier or external factors beyond our control. If your package is lost during transit, please contact us immediately at support@flawlessusdiamond.com, and we will take full responsibility to resolve the issue. However, once a package is marked as delivered, FlawlessUs Diamond is unable to assume responsibility for packages lost or stolen due to recipient-related reasons. We encourage customers to ensure their delivery address is secure and accurate.

 

 

6. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrectly entered or incomplete addresses.

​

 

7. Contact Us

For any questions or concerns about shipping, feel free to contact us:

Email: falwlessusinfo@gmail.com

We appreciate your trust in FlawlessUs Diamond and will do everything we can to deliver your order with excellence.